How We Can Help

We know finding support can feel daunting, so we're here to take the worry away. Our compassionate and knowledgeable team will guide you every step of the way, helping you to find your perfect Personal Support Assistant through our free introductory service.

Our aim is to make finding support as easy and as positive for you as we possibly can.

Our friendly team will call and get to know you and ask you some questions around the type of support you need, how frequently you would like them to come and any other useful information. Don’t worry if you don’t know this info yet, we can help you to work that out too.

Chat with us

We speak with every single person looking for support. We want to understand your individual wants and needs so we can make the best, most informed suggestions for your care.

Review PA profiles

We send you the profiles of every Personal Assistant that meets your wants and needs. Then it's over to you to take the time to fully review their profiles.

Arrange an introductory chat

Once you've made your selections, invite the Personal Assistant(s) to meet with you so you can be sure that you are the right fit and discuss the finer details of your support.


We've put together a short video which helps to explain the type of support our Personal Support Assistants can provide.... it's a little snapshot into how they could support you too!

Hub Care Support

This is just a small indication of the support your Hub Personal Support Assistant could provide. There’s lots more they can and will do, from taking someone to a concert to helping with hobbies including gardening – simply let us know what support you are looking for & we’ll do our best to find it for you! 

Support could include...


from a friendly chat and a cup of tea, to support attending a social group or event
from a friendly chat and a cup of tea, to support attending a social group or event

Personal Care

help getting washed and dressed or ready for bed
help getting washed and dressed or ready for bed

Shopping & errands

doing your shopping or helping you to keep your independence by coming along

Eating & meal preparation

getting your meals ready for you, support with eating or cooking up a storm together

Communication & technology

helping you to stay in touch with family via video calls or help with accessing emails and online info

Daily routines

helping you to stick to your daily routines and schedules, remembering appointments

Domestic tasks

support keeping your house running e.g. popping on laundry, ironing or changing the bed


helping you to get from A to B

Keeping active

dog walks, strolls around the park or even a nice swim

Overnight support

support throughout the night or simply knowing someone is there

Live in & respite care

here to support you to stay comfortable in your own home

Specialist support

specialist specific support for a range of conditions inc. dementia

Are you looking for 

Live-in care or Home Support

Who are the Personal Support Assistants?

Hub Personal Assistants are independent, QCAS-approved carers, so you will have total peace of mind knowing they will be fully trained, fully insured, have the right to work in the UK, have a conviction-free DBS and have checked references.

All Hub Personal Support Assistants:

  • Are fully trained in all Skills for Care recommended subjects (e.g. manual handling, first aid, medication, safeguarding and more!)
  • Have a conviction-free DBS
  • Are fully insured
  • Have had their references and identification checked
  • Have the right to work in the UK

Benefits of PAs


With the Hub, you will see the same person, every time at the same agreed time, helping you to build trust and friendship around a schedule that suits you and your lifestyle.

Choice & control

You should have a say in who enters your home and supports you, which is why you have the choice and say over who provides you support.

Better value

On average, Hub PAs are 40% cheaper than a care agency and you can rest assured knowing that your PA is receiving the vast majority of every payment.

Quality care

With QCAS approval, regular top-up training and on-going guidance you can be confident that your PA is best placed to support you safely and effeciently.

What is QCAS?

The Quality Care Approval Scheme (QCAS) is a community interest company that has been set up for the benefit of the community.

Personal Assistants (Independent Carers) are not regulated by the Care Quality Commission (CQC), however, they can provide the same type of support so QCAS was born to set the standards for all Personal Assistants to abide by.

The unique approval scheme details the fundamental training as recommended by Skills for Care and is underpinned by a code of conduct that reflects the values and high expectations of individuals that work in care.

Their Mission

Enable communities and councils to access the Personal Assistant workforce safely.

Get to know your Personal Support Assistant

It’s important that you actually speak to all the assistants who we think are a good match for you, it helps to build relationships and makes it easier for you to decide who is the perfect fit for you. So to make it a little easier for you we’ve put together a handy guide of what to ask them and examples of good answers.

How much it costs

On average using Hub Care Support costs about 40% less than a care agency.

The average hourly rate charged by a Hub PA is £20 – £25 per hour. 


Hub Personal Support Assistants will provide support for a minimum of 1 hour, with their hourly rate ranging from £20 – £25. The benefit for you, is you get to decide how much support you need and how it fits within your budget.

The introductory service we provide is FREE, but Personal Support Assistants introduced to you from us are independent and are in charge of their own diary and invoicing, so your agreement will be with them. You will agree the costs and frequency of invoicing with the PA, and use a simple online payment system to pay them.

Your relationship is with the Personal Support Assistant and it is a decision to make together, however we would always recommend to have a contract in place because it will offer protection for both of you. The Personal Care Assistant will have a template contract for you to review together to ensure it accurately reflects the relationship you will have.

Yes! This is one of the things that makes using a Hub PA different to a Care Agency. By using Hub Care Support and the Hub PA’s we introduce you to, you will ALWAYS have the same person visit; and they will come at the time you have agreed between you. That way you will always know who and when your support is coming.
In the rare event of the PA not being able to attend, the PA may send a substitute, they must also be QCAS approved. We recommend that you meet any potential substitute in advance to ensure they are familiar with your requirements and you are happy for them to provide your support.

Hub Personal Support Assistants can help with day to day tasks including household jobs such as ironing, meal preparation, making or changing beds and assisting with hair and make-up.

They can also provide companionship and help with hobbies. In fact, one of the PA’s helped a gentleman with his winery, and another was a companion for someone who wanted to go to a concert.

We don’t like to think of Hub PA’s as a care provider, they can be, and are, so much more than that.

We hope this will not be the case, it is generally quite rare and that’s because we will spend time with you to ensure we fully understand your requirements and get to know you; by doing this you can select the PA that matches your requirements and personality. Plus, you get the opportunity to meet with the carers before the support begins to help you make your decision.
But if it does happen, you can simply choose to cease the support from them and you can contact the Hub who will be happy to support you to be introduced to a different PA.

Yes. All Hub Personal Support Assistants must be fully approved QCAS members which means they must hold live and conviction free enhanced DBS, have completed and passed all compulsory training, have the right to work in the UK and have the relevant insurance. All of this needs to be checked and verified before we allow them to be part of our team. Always look for the trusted QCAS stamp of approval and you will know you are in safe hands!

QCAS (Quality Care Approval Scheme) is a unique approval scheme that sets the standard for all Personal Support Assistants to abide by. With the QCAS stamp of approval it provides reassurance for those seeking care and their loved ones, that their independent carer has abided by the QCAS code of conduct and is deemed approved for work. To find out more, visit the QCAS website here

Contact Us

You’re not alone.

We personally speak with every individual looking for care or to work in care, either over the phone or in person. We’re here to guide you every step of the way with unbiased support.

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