We are not a care agency

We passionately believe that your care is your choice and as your Hub, we are all about finding the right care for you.

We spend time getting to know you and your individual care needs, from a little extra help doing shopping and errands around the home, to support with washing dressing, preparing meals and assistance with eating.

Once we know what you’re looking for, we’ll share your request with our network of high quality, QCAS approved Personal Assistants (PAs) who will put themselves forward to support you if they are able to meet your needs.

We will send you the profiles of each Personal Assistant who is able to help you, empowering you and your loved ones to have choice over who you want to deliver your care.

Once you have made your choice, we encourage you to arrange a free of charge, no obligation introductory meeting with your chosen PA to arrange the finer details of your care.

Why do we do what we do?

Fed up with seeing service users not receiving the care they deserve and carers exhausted, unpaid and unsatisfied, founder Marrilyn Green founded a new, positive alternative to care: Hub Care Support.

At the Hub we provide service users with the opportunity to find consistent and quality care in their Personal Assistant of their choice, where service users not only have the opportunity to choose a Personal Assistant who they can connect and bond with, but also someone who can personalise their care to meet their specific needs.

We believe no one should have to accept poor quality care. Why should you put up with receiving care from a different person each time, when it suits the agency and in such a short window that you feel little to no companionship?

We think you deserve better! That is why with Hub Care Support, each and every service user receives consistent, quality care from the same person at an agreed time where your needs remain at the heart of what we do.

Our Values

Our core CARE principles are at the very heart of everything we do at Hub Care Support. We believe that following these values helps us achieve our goal of providing care with a difference, with the service user at the centre of it all.


We are committed to doing what we do and doing it to the very best standard. Committed to providing choice and control to our service users and supporting our Personal Assistants to remain self-employed.


We’re here to take away the worry and make things simple. Our friendly support team at The Hub is always on hand to support service users and Personal Assistants alike.


It’s of prime importance to us that anyone working with The Hub feels confident and comfortable. That’s why we are committed to sticking to our word and delivering each and every time.


Both finding care and being self-employed can be daunting, so we make it our mission to put ourselves in your shoes to be able to give you the best possible support.

Meet the team

James Ritchie

Co-founder Hub Care Support

James has worked in the care sector since the age of 16. “I hadn’t intended to build my career in the sector, but my wonderful Service Users and supporting management ignited a passion that has remained with me.”

After specialising in internal training for social services, James founded his own business, Total Training, offering high quality training in a unique format. Through his experience in the care sector, James too could see an opportunity for a new way to care – making him the perfect match for Marrilyn

Natasha Dorling

Operations Director

After many years of working in HR and recruitment, Natasha found the industry for her when she joined a care agency over 15 years ago. Feeling uncomfortable with the way some agencies were being run, with compromises and risks, Natasha considered leaving the industry all together until she met Marrilyn.

“Marrilyn restored my faith that care does not have to be like that. I could see The Hub had a fantastic and much needed service. To truly understand the role of a self-employed Personal Assistant, I registered myself as a Hub PA, which gave me a fantastic insight into Personal Assistant’s experience of Hub Care Support.”